The Agent Chat lets you interact with Drafft's AI agents directly through your integration channel (Telegram is an example). Send commands, ask questions, and get instant responses without logging into the app.

Basics

Once your integration is connected, agents monitor your fleet channel for commands. Send a message in the channel using the format:

/command [options]

Agents respond with results, recommendations, or status updates. Responses include links you can tap to open details in the Drafft app if needed.

Fuel Desk commands

/fuel-rec [truck]

Get the latest fuel recommendation for a truck.

Example:

/fuel-rec 102

Response:

• Station name and location
• Distance from truck
• Price and estimated savings
• Recommended arrival time window

If no load is active, the agent responds "No active load." If the truck already has an accepted recommendation, it shows that instead.

/fuel-prices [network]

See current contracted prices in your fuel network.

Example:

/fuel-prices Pilot

Response:

• List of stations with today's price per gallon
• Your contracted rate
• Regional average (for comparison)

/fuel-missed-stops

Get a summary of missed fuel stops in the last 7 days.

Response:

• Number of missed stops
• Total savings left on the table
• Trucks with most misses
• Suggested coaching points

Mechanic commands

/faults [truck]

Check active faults for a truck.

Example:

/faults 102

Response:

• List of active fault codes
• Severity (critical, high, medium, low)
• Days since first detected
• Recommended action

If no faults, the agent responds "All clear."

/service-due

See trucks with upcoming or overdue maintenance.

Response:

• Trucks past due date
• Trucks within 500 miles of next service
• Recommended shop location for each

/repair-log [truck]

View recent repairs for a truck.

Example:

/repair-log 102

Response:

• Last 5 repairs with dates
• Parts replaced and labor hours
• Cost per repair
• Mechanic notes (if included)

General commands

/status

Get a snapshot of fleet health right now.

Response:

• Trucks on the road
• Trucks in terminal
• Active alerts (fuel, maintenance, compliance)
• Driver check-ins (if enabled)

/report [period]

Request a report for a time period.

Example:

/report week

Periods: today, week, month, quarter, year

Response:

• Miles and hours
• Fuel spend and MPG
• Maintenance costs and downtime
• Driver scores (if available)
• Savings recommendations

Orders and approvals

Some commands trigger workflows that require approval. The agent will prompt you with inline buttons:

• ✅ Approve — accept the recommendation or action
• ❌ Reject — decline and get alternatives
• ⏱️ Defer — reschedule the prompt for later
• ℹ️ Details — open the full record in Drafft app

Example: Approving a fuel stop

Fuel Desk: Station: Pilot #123 (5 mi)
Price: $3.45/gal (saves $12 vs next stop)
ETA: 2:30 PM

Buttons: [Approve] [Defer] [Details]

Tap Approve to log the recommendation as accepted. Tap Details to see the full route and all alternatives ranked by score.

Example: Approving a repair

Mechanic: Fault DPF-001 requires service
Cost estimate: $450-650
Next available shop: Sunbelt Diesel (12 mi, opens 8am)

Buttons: [Approve] [Request Quote] [Defer]

Tap Approve to dispatch the truck and notify the mechanic. Tap Request Quote to get estimates from nearby shops.

Tips

• Pin important commands so your team doesn't have to search chat history
• Set notification rules for critical alerts (Telegram: @drafftai_bot settings)
• Use filters when requesting reports (e.g., /report week --trucks 101,102,103)
• Link to app via buttons in agent responses to drill into details without re-querying

Integration channels

Agent commands work in any integration channel connected to your Drafft account. Telegram is the default example; others may be available depending on your plan.

For setup help, see Settings → Integrations in the Drafft app.